Terms and Conditions of Sale
These Terms and Conditions of Sale (“Terms”) apply exclusively to the sale of products offered on naturapura’s website www.naturapura.com (the “Website”) by NATURAPURA Organic Products, S.A. (the “Company”).
The products sold via the Website are intended solely for private individuals (the “Members”).
By placing an order on the Website, you acknowledge that you have read, understood, and unconditionally accepted these Terms, without the need for a handwritten signature.
Failure to comply with these Terms may result in the suspension or termination of your account, without prejudice to any claim for damages.
Table of Contents
Article 1- Company
Article 2- Products
Article 3- Prices
Article 4- Availability
Article 5- Ordering
Article 6- Payment Methods
Article 7- Delivery
Article 8- Right of Withdrawal
Article 9- Warranty
Article 10- Personal Data
Article 11- Cookies
Article 12 – Disputes
Article 1 – Company
The Website is published and operated by NATURAPURA Organic Products, S.A., company registration in Portugal number 504621823, with head office at Parque Industrial da Pousa, Lote 24, Fração B, Lugar da Devesa ou Curros, 4755-411 Barcelos, whose registered office details are provided on the Website.
Article 2 – Products
The products offered for sale are those listed on the Website.
All products comply with applicable European Union legislation and standards.
The Company makes every effort to ensure that product descriptions and images are accurate. However, minor variations may occur. Each product includes a description of its main characteristics.
In the event of a clear discrepancy between a product’s description and its actual characteristics, the Member may request a return and refund in accordance with Article 8.
Article 3 – Prices
All prices are displayed in euros (€) and include applicable taxes, unless otherwise stated. Shipping and handling costs are not included and will be clearly indicated before order confirmation.
We do not offer tax-free sales.
For deliveries outside the European Union, additional customs duties, import taxes, or other charges may apply. These charges are the sole responsibility of the recipient.
The Company reserves the right to change prices at any time. However, products will be invoiced based on the prices in effect at the time the order is confirmed.
Products remain the property of the Company until full payment has been received.
Article 4 – Availability
Products and prices are valid while displayed on the Website and subject to availability.
If a product becomes unavailable after an order is placed, the Member will be informed and may receive a partial delivery or a full cancellation. Refunds will be processed within 14 days using the original payment method.
Article 5 – Ordering
By placing an order, you confirm acceptance of these Terms.
A contract is formed once you click the confirmation button after reviewing your order details and total price.
Order data stored by the Company constitutes proof of the transaction.
Order confirmations will be provided no later than delivery.
The Company retains contracts for a period of 10 years, accessible through your account.
Article 6 – Payment Methods
Payments may be made by:
Credit card (Visa, Mastercard, American Express)
PayPal
Payments are processed securely using SSL encryption.
The Company does not store payment details.
Your account will be charged once payment authorization is confirmed.
Payments made via PayPal are processed by PayPal (Europe) S.à r.l. & Cie, S.C.A., a company duly authorized as a credit institution in Luxembourg and supervised by the Commission de Surveillance du Secteur Financier.
By selecting PayPal as your payment method, you will be redirected to the PayPal platform, where you can:
- Log in to your PayPal account and confirm the payment, or
- Complete the transaction using a linked payment method (such as a bank account or credit card)
By confirming the payment, you authorize PayPal to debit the selected funding source and transfer the funds to the Company.
PayPal acts as an intermediary payment service provider and ensures that your financial information is processed securely. The Company does not receive or store your banking or PayPal account details.
PayPal transactions are subject to PayPal’s own terms and conditions and privacy policy, which the customer is encouraged to review.
In the event of a refund, the amount will be credited back to the original PayPal account used for the transaction, in accordance with PayPal’s processing times and policies.
Article 7 – Delivery
Products are delivered to the address provided during checkout or to a designated pickup point, where available.
European Union
Andorra; Austria; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Great Britain and Northern Ireland; Greece; Hungary; Ireland; Jersey; Latvia; Lithuania; Malta; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden.
Rest of the World
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AFGHANISTAN |
CURACAO |
LIECHTENSTEIN |
SALOMON |
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ALBANIA |
DOMINICA (COMMONWEALTH) |
MACAU |
SAMOA |
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ANGUILLA |
EL SALVADOR |
MACEDONIA |
AMERICAN SAMOA |
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ANTIGUA & BARBUDA |
UNITED ARAB EMIRATES |
MALAYSIA |
SAN MARINO |
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SAUDI ARABIA |
EQUADOR |
MALDIVES |
SÃO TOMÉ ANDPRÍNCIPE |
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ARGENTINA |
FIJI |
MARSHALL (ISLAND) |
SERVIA / KOSOVO |
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ARMENIA |
PHILIPPINES |
MAURITIA |
SEYCHELLES |
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ARUBA |
GEORGIA |
MELLILA |
SINGAPORE |
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AUSTRALIA |
GRANADA |
MÉXICO |
SAINT EUSTATIUS |
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BAHAMAS |
GREENLAND |
MICRONESIA |
SYRIA |
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BAHRAIN |
GUATEMALA |
MOLDOVA |
SRI LANKA |
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BANGLADESH |
GUERNSEY |
MONGOLIA |
ST CROIX |
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BARBADOS |
HAITI |
MONTENEGRO |
ST JOHN NORFOLK |
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BELIZE |
HONDURAS |
MONTSERRATE |
ST KITTS AND NEVIS |
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BERMUDAS |
HONG KONG |
NAURU |
ST LUCIA |
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BELARUS |
ICELAND |
NEPAL |
ST MARTIN (DUTCH SIDE) |
|
BOLIVIA |
CHRISTMAS ISLAND |
NICARÁGUA |
ST THOMAS |
|
BONAIRE |
CAIMAN SLANDS |
NORWAY |
ST VINCENT AND GRENADINES |
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BOSNIA AND HERZEGOVINA |
CANARY ISLANDS |
NEW GUINEA |
SURINAME |
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BRASIL |
COOK ISLANDS |
NEW ZEALAND |
THAILAND |
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BRUNEI |
FAROE SLANDS |
OMAN |
TAIWAN |
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BURMA |
TURKS AND CAICOS |
PALAU |
TAJIQUISTAN |
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BUTHAN |
VIRGIN ISLANDS (GB) |
PALESTINE |
EAST TIMOR |
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CAMBODJA |
ILHAS VIRGENS (AMERICANAS) |
PANAMA |
TONGA (ISLANDS) |
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CANADA |
INDIA |
PAPUA NEW GUINEA |
TRINIDAD AND TOBAGO |
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CAZAQUISTÃO |
IRAN |
PAQUISTAN |
TURQUEMENISTAN |
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CEUTA |
IRAQ |
PARAGUAI |
TURQUIA |
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CHILE |
INDONESIA |
PERU |
TUVALU |
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CHINA |
ISRAEL |
PORTO RICO |
UCRAINE |
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VATICAN CITY |
JAPAN |
QATAR |
URUGUAI |
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COCOS (KEELING ISLANDS) |
JORDAN |
QUIRGISTAN |
UZBEKISTAN |
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COLOMBIA |
KIRIBATI |
DOMINICAN REPUBLIC |
VANUATU |
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COMOROS |
KUWAIT |
RUSSIA (via www.naturapura.ru only) |
VENEZUELA |
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SOUTH KOREA |
LAOS |
SHABA |
VIETNAME |
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CUBA |
LEBANON |
SAIPAN (MARIANAS ISLANDS) |
WALLIS AND FUTUNA |
We do not deliver to P.O. boxes, military addresses, or any locations classified as restricted areas. For deliveries to Russia, orders must be placed through the website www.naturapura.ru.
Delivery times vary depending on the destination and are indicated at checkout and in the order confirmation.
Estimated delivery times:
- Standard items: 1–10 business days after shipment
- Personalized items: up to 20 business days after shipment
The Company reserves the right to split orders into multiple shipments at no additional cost to the customer.
The customer is responsible for ensuring availability at the delivery address. Failed delivery attempts may result in order cancellation and/or additional fees.
If an order is returned to us due to unsuccessful delivery, incorrect address, or refusal to accept the shipment, we reserve the right to charge a handling fee. Shipping costs will not be reimbursed.
Upon receipt, the customer must inspect the goods and report any damage, defects, or discrepancies within 3 working days of delivery.
Article 8 – Right of Withdrawal
You have the right to withdraw from the contract within 14 days from the date of receipt of the product, without providing any reason.
To exercise this right, you must notify us of your decision within the withdrawal period.
Conditions:
- Products must be returned within 14 days from the date of the withdrawal notice
- Items must be unused, undamaged, and in a condition suitable for resale
- All original packaging, accessories, and documentation must be included
Return shipping costs are borne by the customer.
Upon valid exercise of the right of withdrawal, you will be refunded the price of the returned products. However, payment processing fees and original shipping costs will be deducted from the refund.
Refunds will be issued within 14 days from the date we receive the returned goods or proof of their return, whichever occurs first. Refunds will be made using the original payment method, unless otherwise agreed.
The right of withdrawal does not apply to personalized or custom-made products.
Article 9 – Warranty
The Company provides all legally required warranties.
In case of non-conformity:
The product may be repaired or replaced
Or refunded (fully or partially)
The legal warranty period is two years from delivery.
Article 10 – Personal Data
The Company processes personal data in accordance with applicable European Union data protection legislation.
Users have the right to access, rectify, erase, restrict, or object to processing of their personal data, and to file complaints with supervisory authorities.
Further details are available in the Privacy Policy on the Website.
Article 11 – Cookies
The Website uses cookies to ensure functionality, improve user experience, and provide analytics.
Users must consent to cookies via the Website interface. Disabling cookies may limit functionality.
Article 12 – Disputes and Alternative Dispute Resolution (ADR)
These Terms are governed by Portuguese law.
In the event of a dispute, the parties shall first seek an amicable resolution.
Consumers may use the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
Consumers in Portugal may also use officially recognized ADR entities. An updated list is available from the Direção-Geral do Consumidor.
Unless legally required, the Company is not obliged to participate in ADR proceedings but will consider doing so in good faith.
Portuguese courts shall have exclusive jurisdiction where ADR is not used or is unsuccessful.
For assistance: customer.service@naturapura.eu