Terms and Conditions

The Terms and Conditions apply only to sales of products for sale on naturapura’s website www.naturapura.com (hereinafter referred to as the “Website”) (hereinafter the “Company”).

The products sold via the website are reserved for private individuals using the Website (hereinafter “Members”).

Validation of an order of a product offered on the Website implies that you explicitly accept these general sales conditions without any manuscript signature being required.

Failure by a Member to respect his obligations under these general sales conditions, may result in his membership account being suspended or canceled, notwithstanding any damages and interest that may be sought.

Índice

Article 1: Company

Article 2: Products

Article 3: Prices

Article 4: Availability

Article 5: Ordering

Article 6: Payment Methods

Article 7: Delivery

Article 8: Withdrawal

Article 9: Warranty

Article 10: Processing of Personal Data

Article 11: Cookies Policy

Article 12: Disputes

Article 1: Company

The Website is edited and operated by NaturaPura Ibérica – Produção e Comércio de Produtos Naturais, S.A., company registration in Portugal number 504621823, with head office at Parque Industrial da Pousa, Lote 24, Fração B, Lugar da Devesa ou Curros, 4755-411 Barcelos.

Article 2: Products

The Products are all of the goods offered for sale by the Company on its Website.

Products offered by the Company in the Website complies all legislation and the standards applicable in the European Union.

The Company will do all it can to ensure that the photographic visuals of the products faithfully represent the products offered for sale.

Each product is moreover accompanied by an exact description of its main characteristics.

In the event of any obvious error between the characteristics of the product and its representation, the Member may return it and request a refund in accordance with the provisions of Article 8 below.

Article 3: Prices

Prices of our Products are shown in € (Euros), including all taxes (including eco-participation but excluding handling and shipping costs, which will be indicated when the order is definitively validated and will be included in the final invoice).

In the case of non-EU countries, the prices displayed on the Website may not consider the Added Value in force in those countries and will be displayed in USD.

The order total mentioned on your delivery slip and invoice may not include all taxes. Because of this, you may be required to pay customs tax, or an additional fee upon reception of the order. The aforementioned taxes are inherent to item delivery and are to be borne by the recipient.

The Company is not legally required to check and inform customers about customs tax and other applicable fees. Instead, it is your own responsibility to request the information from competent authorities in the territory in which your order is delivered.

Company reserves the right to modify its prices at any time. Products will be billed on the basis of the rates in force at the time the orders are registered.

The Products remain property of the Company until the price has been received in full.

The Company does not propose tax-free sales.

Article 4: Availability

The Products offered and prices are valid as long as they are visible on the Website and subject to the availability of stocks.

In the event of the unavailability of a Product after an order has been placed, the Member will be informed by e-mail or by telephone of the delivery of a partial order or its cancellation.

The Member will then be refunded all or part of his order within at most 14 days of having been notified of the cancellation of his order. The refund will be made to the same means used to make the payment (credit card or PayPal account).

Article 5: Ordering

You declare that you are aware of and have accepted these General Sales Conditions prior to placing your order.

In accordance with the provisions of Law on the conclusion of online contracts, the contract will be concluded when you click on the button that allows you to confirm your order, after having viewed its details and, in particular, its total price, and had the possibility to correct any errors.

After having taken note of the detail of your order, and once all the requested information has been entered, you may click on “Confirm” in order to definitively confirm the order.

Validation of your order amounts to acceptance of these General Sales Conditions.

Unless otherwise demonstrated, the data registered in the Website shall constitute proof of all transactions concluded by the Company and its customers.

The contractual information shall be the subject of written confirmation containing such contractual information at the latest at the time of delivery.

The Products remain property of the Company until the price has been received in full.

We are committed to accepting your order under these General Conditions of Sale.

The contracts concluded on the Website (data relating to your order and the General Conditions of Sale in force on the day the purchase was made) will be kept for a period of 10 years. You may access the stored contracts via your “Orders” space.

Article 6: Payment Methods

Payments for purchases on the Website may be made by credit card or through a PayPal account.

The credit cards accepted are: Visa, Mastercard and American Express.

Member’s account will be debited at the end of a maximum term of 4 days following the date of the order and will be considered to be effective upon confirmation of the agreement by the payment centers.

Pay Pal (Europa) S.à r.l. & Cie, S.C.A. (Luxembourg Companies Registration Office number B 118 349) with registered office in L-2449 Luxembourg, is duly authorised as a Luxembourg credit institution within the meaning of Article 2 of the Act of 5 April 1993 on the Financial Sector, as amended (the “Act”) and is subject to prudential surveillance by the Luxembourg supervisory authority, the “Commission de Surveillance du Secteur Financier” (CSSF), provides payment services and specialises in the issuing of electronic money between the purchaser and a third-party entity. Pay pal ensures that the purchaser’s bank information is confidential. It executes any payment order generated by the customer and credits the Company accordingly within 3 working days. By validating the payment order, the customer authorizes Pay pal to obtain the funds from an applicable funding source for the purpose of transferring the balance to the recipient.

PayPal provides the Company with the funds for the transactions.

All your purchase transactions are strictly confidential and encoded using the SSL protocol.

The Company does not have access to that data and does not store them on its servers. For this reason, you will be asked to re-enter your details for every new transaction on the Website.

When you press the “Validate” button to validate your order, our bank verifies the validity of your credit card number and checks that it has not been blocked for any reason.

In this way, you are doubly protected against misuse and fraud.

Article 7: Delivery

The products purchased on the Website are delivered in the following countries unless otherwise specifically stated on the product information sheet. In the case of Russia, the www.naturapura.ru website should be used.

European Union

Andorra; Austria; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Great Britain and Northern Ireland; Greece; Hungary; Ireland; Jersey; Latvia; Lithuania; Malta; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden.

Rest of the World

AFGHANISTAN

CURACAO

LIECHTENSTEIN

SALOMON

ALBANIA

DOMINICA (COMMONWEALTH)

MACAU

SAMOA

ANGUILLA

EL SALVADOR

MACEDÓNIA

SAMOA AMERICANA

ANTIGUA & BARBUDA

EMIRADOS ÁRABES UNIDOS

MALÁSIA

SÃO MARINO

ARÁBIA SAUDITA

EQUADOR

MALDIVAS

SÃO TOMÉ E PRÍNCIPE

ARGENTINA

FIJI

MARSHALL (ILHA)

SÉRVIA / KOSOVO

ARMÉNIA

FILIPINAS

MAURICIAS

SEYCHELLES

ARUBA

GEÓRGIA

MELLILA

SINGAPURA

AUSTRÁLIA

GRANADA

MÉXICO

SINT EUSTATIUS

BAHAMAS

GRONELÂNDIA

MICRONÉSIA

SÍRIA

BAHRAIN INDONESIA

GUATEMALA

MOLDÁVIA

SRI LANKA

BANGLADESH

GUERNSEY

MONGÓLIA

ST CROIX

BARBADOS

HAITI

MONTENEGRO

ST JOHN NORFOLK

BELIZE

HONDURAS

MONTSERRATE

ST KITTS E NEVIS

BERMUDAS

HONG KONG

NAURU

ST LUCIA

BIELORRÚSSIA

ICELAND

NEPAL

ST MARTIN (LADO HOLANDÊS)

BOLIVIA

ILHA DO NATAL

NICARÁGUA

ST THOMAS

BONAIRE

ILHAS CAIMÃO

NORUEGA

ST VINCENT E GRENADINES

BOSNIA E HERZEGOVINA

ILHAS CANÁRIAS

NOVA GUINÉ

SURINAME

BRASIL

ILHAS COOK

NOVA ZELÂNDIA

TAILÂNDIA

BRUNEI

ILHAS FAROE

OMÃ

TAIWAN

BURMA

ILHAS TURKS E CAICOS

PALAU

TAJIQUISTÃO

BUTÃO

ILHAS VIRGENS (GB)

PALESTINA

TIMOR LESTE

CAMBODJA

ILHAS VIRGENS (AMERICANAS)

PANAMÁ

TONGA (ILHAS)

CANADÁ

INDIA

PAPUA NOVA GUINÉ

TRINIDAD E TOBAGO

CAZAQUISTÃO

IRÃO

PAQUISTÃO

TURQUEMENISTÃO

CEUTA

IRAQUE

PARAGUAI

TURQUIA

CHILE

ISLÂNDIA

PERU

TUVALU

CHINA

ISRAEL

PORTO RICO

UCRÂNIA

CIDADE DO VATICANO

JAPÃO

QATAR

URUGUAI

COCOS (ILHAS KEELING)

JORDÂNIA

QUIRGISTÃO

UZBEKISTÃO

COLÔMBIA

KIRIBATI

REPÚBLICA DOMINICANA

VANUATU

COMOROS

KUWAIT

RUSSIA (via www.naturapura.ru only)

VENEZUELA

COREIA DO SUL

LAOS

SABA

VIETNAME

CUBA

LÍBANO

SAIPAN (ILHAS MARIANA)

WALLIS E FUTUNA

The products will be delivered to the address you enter during the ordering process or to the point of withdrawal of your choice (depending on the carrier chosen).

For logistical reasons, we are unable to deliver at postal boxes, military addresses, or any other location considered restricted access.

The Company reserves the right to split your order into different shipments. The handling and shipping costs will be billed for only 1 shipment.

The indicated delivery date is the latest delivery date.

The delivery times for the Products correspond to the handling time plus the time for delivery.

Delivery times vary from sale to sale and are shown from the order validation stage They are also mentioned in the email summing up your purchase and in your Account in the “Orders” section.

If delivery is delayed, this information will be immediately available in your Account in the “Orders” section.

Transit times range from 1 to 10 business days from the date of shipment, depending on the destination. In the case of personalized items, delivery can take up to 20 business days.

The customer must be present to receive the order at the address indicated by him.

If the customer is not present to receive the order at the address indicated by him, depending on the courier, a note may be left in the letter box indicating the next delivery time or that the package will be put aside (for collection). Should you not be able to be present at the indicated time, please contact the courier at the number shown on that note in order to arrange its collection/delivery.

If the order is returned to us because it was not possible to deliver it (deadline passed, wrong address for recipient, etc.), the customer will be notified automatically by e-mail.

If the Company does not receive any response from you within 48 hours of receiving the email, we reserve the right to cancel the order.

Shipping costs will not be refunded to you and you will be charged a handling fee.

Upon receipt of your order, you must verify, at the time of delivery, that the delivered goods are in conformity with your order; indicating any anomalies in the delivery note, filling it with your reservation and signing it. Confirm said reservations in writing to the carrier within 3 working days.

In the event of a delay or if a product is missing, the customer may contact our Customer Service on the Website by sending an e-mail.

If your order has not been delivered within the prescribed time, you can contact us by registered mail or any other durable means to make the delivery within a reasonable additional period.

If we have not done so by said deadline, you may then cancel your order in the same manner.

We will instruct our bank to proceed with the refund within 14 days from the date of your order.

If it is necessary to start a postal tracking (abnormal delivery time, undelivered order, etc.), the customer will have 6 months from the expected delivery date to inform the Company. We will not accept any claim after this deadline.

Article 8: Withdrawal

You have a period of 14 days to exercise your legal right of withdrawal. You don’t have to give any reason to exercise your right of withdrawal. You will not be subject to any penalty.

In case of withdrawal, Member will be refunded for the price, except shipping costs.

Costs regarding the return of goods to the Company are responsibility of the Member.

In accordance with the applicable Law, the right of withdrawal begins from the date of receipt of the order.

The right of withdrawal may not be exercised for orders of personalized products.

In the event of non-compliance or exercise of the right of withdrawal, you may return your Products upon receipt, provided that the following provisions are observed:

  • You must return the products within a maximum of fourteen days from the date of communication of your decision to terminate;
  • Products must be returned properly protected (if possible in their original packaging), in perfect condition for resale (undamaged or dirty) and accompanied by any accessories that make them up; Note: The return note and the label should not be attached directly to the packaging (box/ shoebox). This packaging is for presentation purposes and is not the final (external) packaging of the product;
  • The products should not have been used beyond what is necessary to establish the appropriate nature, characteristics and performance of the product. Therefore, they should not show any signs of prolonged use beyond the time required to try or test them. They must be in perfect condition to be remarketed.

We will not accept returns for orders that do not identify the sender (Full Name, Address, and Order Number).

The customer will be responsible for the return shipping costs.

The exercise of the right of withdrawal will result in the reimbursement of sums paid at the time of the order, as soon as possible and within 14 days of the date on which the right to exercise such right is exercised. However, we may postpone the refund until the time we receive the goods;

The refund will be made by bank transfer;

Please keep proof of sending your return; a copy of the shipping note, mentioning the sender and recipient data, to prove that it has been made. If our warehouse does not receive the return, we may ask you for proof of shipment.

You should follow the procedure we describe on the website to make returns.

Please note that if you return a product for non-compliance, you must complete a declaration of non-compliance.

After receiving the product, we will check it and if the reason mentioned is not correct you may be charged a penalty of 10 Euros.

The return of all ordered products will generate a refund equal to the value of the products, that is, the price of the products minus the shipping costs.

It is also possible to make a partial return in these molds. We will not refund shipping costs as these are a lump sum and do not depend on the number of products ordered.

We apply the following rules:

  • Full monetary refund and/or vouchers, depending on the means of payment used at the time of online purchase;
  • We will not deduct any cost for reimbursement;
  • The refund will be made to the customer’s bank no later than 14 days from the date on which the right of withdrawal was exercised;
  • The User will be notified by email about the day and amount of the bank transaction;
  • Any refund will be made according to the means used by the customer to pay for the products at the time of their purchase;
  • We may postpone the refund until we receive the goods or until we have received proof of shipment of the goods; The date used will be that of the first of these actions;
  • We will not accept any refund refund;
  • According to banking law, no refund can be made to a credit card if your term has expired. The Company reserves the right, in such case, to request a document that allows it to make the corresponding refund.

Article 9: Quality and Warranty

The Company has an obligation to provide its Users with legal guarantees regarding any defects in the products sold.

In the context of the legal guarantee regarding compliance (with the contract), we undertake to:

  • Repair or replace the product subject to stock availability;
  • Or refund it the price of the product (against the return of the product), or a part of the price of the product (if you choose to keep the product).

In the context of the warranty against latent defects, you may:

  • Keep the product or ask us for a reduction in price;
  • Or return the product to us and request that the price of the product be refunded, as well as the shipping costs paid.

The Company is required to supply a product in accordance with the contract and is responsible for any lack of conformity that exists in the delivery. You are also responsible for any non-compliance caused by the packaging or the assembly or installation instructions if you assume responsibility for it or if it has been performed under your responsibility.

In order to comply with the contract, the product must be fit for purpose generally associated with such a product and, where appropriate, match the description given by the seller and have the characteristics that the seller has presented to the buyer in the form of a sample or model; it should have the characteristics that a buyer might reasonably expect to take into account public statements made by the seller, including advertising and labeling; or have the characteristics agreed upon by the parties or be appropriate to any special requirement of the buyer made known to the seller and agreed by the seller.

The action resulting from non-compliance lapses two years after delivery of the product.

Article 10: Processing of Personal Data

  1. The Company, as data controller and/or through any subcontracted entity, undertakes to collect and use the personal data of natural persons made available when registering in accordance with the legislation in force in the European Union on the Protection of Personal Data. All in accordance with the Personal Data Protection Statement made available on our website here.
  2. The Company guarantees and undertakes, as data controller and/or through any subcontracted entity, to apply appropriate technical and organizational measures so that its employees, employees and other professionals protect the personal data provided by the registered customer or any client, at the time of registration, ordering and/or payment, through the website and to which they have access in the context of the execution of this Agreement, ensuring their transparency, integrity, loyalty, confidentiality and security, protection against their unauthorized and unlawful treatment and against their loss, destruction or accidental damage.
  3. The Company may assign the data collected under this agreement to the subcontractor if expressly consented to by the user and / or customer or any registered customer, under national law, for reasons of public interest, commercial, tax, security billing or other legitimate interests.
  4. For the purpose of interpreting this agreement, the Company undertakes to collect only the personal data pertinent to the proper execution of the contract, and its processing is limited to that same purpose, if not authorized by the user, client or any registered client, or not transmitted to you.
  5. Data collected and processed under this Agreement shall be retained for the duration of this Agreement and may be retained beyond that period if such requirement arises under national law, for reasons of public interest, commercial, tax, national security, invoicing. or other legitimate interests of the Company, any subcontractor, or if the customer or any registered customer expressly consents to its use for other purposes.
  6. Notwithstanding the immediately preceding points, the Company may use the information collected for direct marketing purposes, and the user, customer or any registered customer may object to this treatment at any time. Any other type of own or third party commercial promotion requires express consent by the user and / or customer or any registered customer.
  7. The client or any registered client must guarantee the truthfulness, accuracy, correctness and updating of their personal data, not being allowed the creation of false identities, as well as guaranteeing the confidentiality of their access data, in order to prevent its misuse. by third parties.
  8. Personal data provided under this Agreement shall not be disclosed unless provided to the user and / or customer or any registered customer, together with the information regarding the recipients of such disclosed data.
  9. Without prejudice to mandatory legislation applicable to this Agreement, the customer or any registered customer, as the holder of personal data, has the following rights with respect to the personal data collected and processed in the context of the implementation of this Agreement and, in the context of the exercise of those rights, NaturaPura may request evidence proving the status of holder of the personal data of the person who wishes to exercise his rights (by way of example , first name, surname and signed copy of id may be requested).:
  • Right to access the data and request the information, in writing or not, that it deems necessary in relation to the processing and processing of the data, and the payment of a fee may be applied in the case of unfounded or excessive requests;
  • Right to rectification of personal data that is outdated, incorrect or incomplete;
  • Right to oppose the use of personal data: for the purpose of safeguarding the legitimate interests of the Company, its business partners, or identified public interests; which do not serve the purposes for which they have been provided; where automated data processing is at stake, including profiling, unless overriding reasons justify and substantiate such processing and prevail over the rights of the holder, such as the exercise or defence of rights in judicial proceedings;
  • Right to erasure in cases where the data prove unnecessary for the purposes for which they were collected or processed, when withdrawing consent given in advance freely and clearly, or where the data have been used unlawfully, unless requirements are raised in national law requiring the retention of data for reasons of public interest, commercial, tax, national security, billing or otherwise, without prejudice to the data being deleted at the time when the Company, as data controller and/or through any subcontracting entity, considers that it has reached its purpose;
  • Right to limitation of treatment in the strictly necessary terms, only by those who really need access and during the period and for the strictly necessary purposes referred to in the preceding paragraphs;
  • Right to lodge complaints with the competent public Supervisory Authority in the event of a violation of the rights described in this clause, without prejudice to the right to use legal remedies.
  1. Without prejudice to the preceding paragraphs, in the event of a data breach, or undue access to information in the data hosting database, the Company undertakes, as data controller and/or through any subcontracted entity, where this is required in accordance with applicable law, in particular, where such breach poses a high risk to the rights of data subjects, to provide them with information within a reasonable period of time, indicating, as accurately as possible, what data is affected, the consequences of the breach and the measures taken to repair it.
  2. The parties, as well as their collaborators, employees and other professionals with whom they are contractually related, are bound to secrecy regarding personal data and other information that they become aware of due to their right involvement in the execution of this agreement, even after the termination of the agreements. their duties, except where such a requirement stems from national law, for reasons of public interest, commercial, tax, national security, invoicing or otherwise.
  3. The customer or any registered customer may exercise their rights under this Clause by contacting the company through the means referred to in this agreement or through their reserved area on the site.

Article 11: Cookies Policy

  1. The site uses “Cookies” or “Connection Testimonials”, which are small text files that are stored on the electronic device used – such as your computer or mobile phone – via a web browser (“browser”), useful for retaining information about your visits to the site by its users – such as preferences, pages visited – between various sessions, for the good use of the website – as for purely statistical purposes or even to relate the user’s profile to any products and / or services of interest provided by Company or third parties.
  2. The information collected by the connection testimonials may be used by the Company, authorized subcontractors or third parties, and allows, among other purposes, to customize the services provided and improve the relevance of the information provided. Optimizes and conditions the operation and security of the site.
  3. Your express acceptance is necessary, in particular, in the terms best indicated in the window provided by the Company on the site and without the reading and acceptance of which prevent your user from continuing on it.
  4. The security and privacy settings associated with the connection testimonials referred to in the immediately preceding point are usually pre-programmed, but can be configured through the Internet browser, in particular, may be disabled, although such restriction options may imply access restrictions on the site.
  5. You are solely and entirely responsible for ensuring that the electronic device through which you access the site is adequately protected against harmful and / or malicious software.
  6. In compliance with the provisions of Article 10 (“Processing of Personal Data”), the Company undertakes to adopt the security mechanisms at its disposal, namely to cooperate with the competent supervisory authority (ies). in this regard, to set up and / or adopt systems for recording personal data processing activities, to set up and / or to adopt risk verification and identification systems for data subjects as well as susceptible internal organizational solutions as well as as many others, capable of complying with current European legislation on the protection of personal data.

Article 12: Disputes

These General Conditions of Sale are governed by Portuguese law.

In case of dispute regarding the interpretation, execution or validity of these General Conditions, the Portuguese courts are solely competent.

In the event of a dispute, an amicable resolution thereof shall be sought prior to any legal action.

To this end, please contact the Website Customer Service by sending an email to the following email address: eshop@naturapura.com

The Company favors the mediation system. The objective of mediation is to seek and offer an amicable, personalized solution to conflicts between the Members and the Company as an alternative to recourse to long and costly legal actions. A Mediator is by definition neither judge nor arbitrator; is an impartial and independent neutral individual.