Delivery and Returns

Delivery

Shipping Costs

The shipping costs are a standard value regardless of how many items you add to your order.

Portugal & Spain
  • 4,90€
  • Order over 69,90€ – FREE SHIPPING
Spain (Islands)
  • 14,50€
  • Order over 99,50€ – FREE SHIPPING
Rest of European Union 
  • 14,90€
  • Orders over 99,90€ – FREE SHIPPING
Rest of Europe/ USA/ CA/ MX
  • 24,50€
  • Orders over 149,50€ – FREE SHIPPING
Rest of the World
  • 29,50€
  • Orders over 169,50€ – FREE SHIPPING

Delivery Times

  • Portugal (continent) – up to 2 business days
  • Portugal (islands)– up to 3 business days
  • Europe – up to 3 business days
  • Rest of the world – up to 5 business days
  • Personalized items – up to 12 business days

Note: All the items in your order will be delivered at the same time. Please note that if you order a personalized item along with other products, you will only receive your order within 12 business days.

Returns

We want you to feel comfortable ordering through our online store! For you to have the best experience possible, we want to assure you will find the best quality in our products, just as if you were purchasing in our physical stores. If, for any reason, you are not completely satisfied with your purchase, we will replace it with an item of your choice.

Returns are always accepted within 14 days after you receive your order, if the products have not been used or washed and have the original labels attached.

If you wish to return any of your purchased items, please contact us to customer.service@naturapura.eu. We will give you instructions on how to proceed.

Costs regarding the return of goods to NaturaPura are responsibility of the Client.

Note: we do not accept returns of personalized items, unless there is a default or quality issue on the product.