Privacy Policy

Data Protection

OUR MISSION:

NATURAPURA IBERICA-PRODUCTION and TRADE OF NATURAL PRODUCTS S.A. (“NATURAPURA”), legal person N. º 504621823, headquartered in the Industrial Park Da Pousa, Lote 24, fraction B, Lugar Da Devesa or Curros, 4755-411 Barcelos, Portugal, has established as a priority in their internal policies, the protection of personal data they deal with in the exercise of their activity.

As such, this statement serves for the purpose of explaining in detail what personal data we process, its duration and purpose for processing, as well as our efforts to keep such data protected.

This STATEMENT applies to our website www.naturapura.com and www.naturapura.com and may be amended, upgraded or corrected at any time to whatever extent deemed necessary. PERSONAL DATA encompasses any and all information of any nature whatsoever, irrespective of its medium, inclusive of and not limited to, sound and image, relating to a natural person, which may identify or make him/her identifiable (i.e., directly or Indirectly, including by reference to an identification number or one or more specific elements of their physical, physiological, psychic, economic, cultural or social identity).  

PERSONAL DATA PROVIDED IN THE USE OF THE SITE:  

Cookies are small files that are stored on your electronic device through a browser. The information which is collected is then analyzed to determine one’s website usage and habits.

Unless you prevent the use of these technologies in accordance with our COOKIE POLICY, we automatically and provisionally acquire personal information about you, such as:

-Operating system and browser used;

-Country of access and language;

-Date and duration of use of the site;

-Identification of previously visited sites.

The user may choose to remove the use of cookies by changing their browsing settings.

The purpose of these technologies is to essentially facilitate and accommodate the use of the site, being essential to the browsing and shopping experience in our store. This, as well as serving other purposes, namely commercial and statistical, allows us to optimize your experience!  Also, we may use third parties, who, acting independently, will have the ability to apply cookies and access this information as well.  

For more information on the conditions of use of the website please refer to our TERMS OF USE here.

For more information on the cookies used and other similar mechanisms, as well as on the processing of associated personal data please refer to our COOKIE POLICY below.

ABOUT THE PERSONAL DATA COLLECTED IN THE WEBSITE REGISTER:

You can browse our site and make a purchase without being registered. However, to complete the purchase you will need to fill in a set of required fields with information such as your email address, billing addresses, shipping address and telephone number to assist in the shipment process and delivery of the order to its destination.

If you register on our site, we identify the mandatory fields with an (*), which means that in order to create an account you must provide your e-mail, name and password.

Because transparency is important to us, we inform you that this data will be housed in databases managed by us, hosted on external servers (www.kinsta.com).

We ask you to provide this information as this is the only way we can manage and process your orders, as well as being necessary to comply with legal billing requirements. At the time of registration, you are consenting to other forms of processing.

We will keep your data for the duration of the contract associated with all valid orders. After which, it will continue to be processed for as long as the account on our site is active.

ARE YOU A MINOR? If you are at least thirteen years old, you can use and register on our website provided you have authorization from a legal guardian. Authorization must be pre-approved by us.  

PERSONAL DATA PROVIDED VOLUNTARILY ON THE SITE:

In addition to the data provided voluntarily by registering on the website or by its simple use, other occasions exist that may imply that you provide us with personal information – for example, when you try to communicate with us. In our website, contacts are available through which you will be able to contact us.

Regardless of the reason for the communication, which may be related to technical support, complaint handling, or even an application, this data will be provided knowing that it will be used according to the duration of the communication established and the time required to resolve the conflict or claim submitted.

In addition to those situations where we use the data provided to respond to any requests for communication, we may communicate through notices made available on our website, by email and even push notifications. This will happen when this has been expressly consented, or when it results from any legal or contractual provision.

RIGHTS ASSOCIATED WITH PERSONAL DATA PROCESSED:

RIGHT OF ACCESS AND RECTIFICATION

At any time, you can access the data provided when registering in your personal area of our website. You may also request access to, or rectification of, personal data in a way that is more convenient, for example, by sending us an e-mail.

Where applicable and whenever possible, identifying the matter as being related to the protection of personal data and in particular, the claim (e.g. “access to personal data”).

Note that additional information may be required.

RIGHT OF OPPOSITION TO THE PROCESSING OF DATA

The right of opposition is foreseen in the event that the data used are to safeguard the legitimate interests of ourselves, of commercial partners or identified public interests, and the user understands that the way we treat personal information which has been provided us is not the most suitable for their particular situation or which does not serve the purposes for which they have been provided.

For example: We are talking about those cases where we use your information, e.g., to identify the type of customer we have.

You may exercise this right of opposition, for example, by sending us an e-mail with the indication, where possible, of the matter as relating to the protection of personal data and, in concrete, the claim (e.g. “opposition to Data processing”).

RIGHT TO WITHDRAW CONSENT AND DELETION

If it is a concern for the user to continue to use his/her data, he/she may request deletion of all or some of the data processed when: considering (or not) that the data is unnecessary for the purposes for which they were Collected In the event of exercising its right of opposition; If the data are treated unlawfully; to comply with a legal obligation, or even when consent is given to the treatment of a minor. You can exercise this right, for example, by sending us an e-mail.

Where possible, identify the matter as being related to the protection of personal data and pretension (e.g. “erasure of Personal Data”).

Note that additional information may be required, as well as it may not be the obligation of NATURAPURA to erase your data if it results from any applicable legislation – for example, time limits for prescription or expiry of rights.  

PROTECTION OF THE RIGHTS OF THE USER    

This DECLARATION is essentially sought for informative purposes, but does not invalidate the users right to submit complaints to the supervisory authority and public oversight competent authority, using the judicial pathways or even speaking directly to us.

WHAT ARE THE MEASURES TAKEN TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?

NATURAPURA undertakes the task of ensuring the protection of the security of personal data made available to us through the implementation of physical and logical security measures – such as the creation and execution of data protection policies and the adoption of computer security and network systems solutions-against their dissemination, loss, and misuse, as well as against their treatment, unauthorized access or any other form of illicit treatment.

In this framework and as an example, all our sites are, primarily, protected by a digital security certificate based on a protocol capable of encrypting the information transmitted between our servers and the client.

While we emphasize that such conduct does not invalidate that all users of the site should take additional security measures, namely, to ensure that it uses an electronic device and a properly configured browser, with active firewall, Antivirus and/or other forms of logical or even physical security.

IS THERE DATA TRANSFER TO OTHER ENTITIES?

In exercising your activity, we may cooperate with third parties other than those already referred to in this STATEMENT, as service providers, liable to process your data. In these situations, and for reasons of transparency, whenever possible we will identify these entities and the use they make of their data.

In any case, be assured that we take appropriate measures to ensure that our partners fulfill all their obligations regarding the protection of their data and, ultimately, we will be responsible for their handling. We will also disclose your personal data when we believe in good faith it is needed for related reasons:

-With legal requirements;

-With the protection of our customers, for example, to avoid spam or attempts to defraud users of our products, or even to help prevent serious injury or loss of life;

-With the operability and maintenance of the safety of our products, including avoiding or preventing an attack on our computer systems or networks;

-With the protection of the rights or ownership of undertakings, including the application of the terms governing the use of the services;

However, if we receive information that indicates that someone is using our services to traffic stolen physical or intellectual property, we do not inspect the customer’s private life, but we may report the matter to the authorities .

NEED MORE INFORMATION?

You may request the information you deem necessary regarding the processing and treatment thereof, and it is advised that a fee will be applied in the case of unintended or excessive applications.

To this end, we may require elements proving the quality of the personal data holder who wishes to exercise his rights (for example, the full name, surname and signed copy of the identification document may be requested).

You can also contact our data protection officer directly

Please see our TERMS OF USE here

Please see our COOKIE POLICY below.   

Cookies Policy

In accordance with our “DECLARATION OF PERSONAL DATA PROTECTION” available above it is part of NATURAPURA IBÉRICA – PRODUÇÃO E COMÉRCIO DE PRODUCTOS NATURAIS SA (“NATURAPURA”) policy to inform the users of our site, as much as possible about how their personal data are processed, including the use of cookies or other similar technologies.

Therefore, we have developed this cookie policy which is applicable across the entire use of our site.

WHAT ARE COOKIES?

Cookies are small files that are stored in the electronic device, used to access the site, specifically through the browser used for that purpose, and that collect information about your usage habits of the site and its use. Its main function is to facilitate and accommodate the use of the site, enhancing and optimizing its functionalities, but not only for its use, but also for commercial and statistical purposes.

TYPES OF COOKIES:

It is important to differentiate the cookies of temporary duration from those that are of long duration. The first ones are only used during the visit to the site, after which they are deleted, the user should not have to log in to the site when they change pages; the latter are stored in the user’s device after the cessation of the use of the site and during the period indicated therein as “expiration date”, and intend to enable the user to return to the site resuming their navigation according to the initially defined settings for example by saving the language settings or log data.

WHAT IF I DO NOT ALLOW THE USE OF COOKIES?

The use of cookies is subject to the settings of the browser used, and is allowed by default, so the configuration of their use will depend on the settings of each browser. Your use is not required but deleting or blocking a cookie may require that some features of the site become obsolete.

COOKIES AND OTHER THIRD-PARTY DATA COLLECTION TECHNOLOGIES?

The cookies used may be owned by NATURAPURA or may be defined by third parties, with their use always dependent on your browser settings and access to other services associated with our site – in addition, third-party technologies similar to cookies may be used. also collect information: for example Plug-ins or JavaScript technology.

This happens for a number of reasons, among which: because such entities are contracted to provide certain services that justify it, because our site bridges the server of these entities for the purpose of content reproduction, or even because there is sharing of site content with these entities (this is what happens, for example, through comments made on social networks, associating their accounts in these networks and such as FACEBOOK, INSTAGRAM and PINTEREST). These entities will be able to place or read their own cookies on your device, and to collect information about the use of the site.

These entities will be able to place or read their own cookies on your device, and to collect information about the use of the site.

CROSS-BORDER DATA TRANSFER?

Because third party cookies are used, it is possible for the data stored there to be transferred to the countries where those third parties are located and not necessarily in the European Union.

We can not control this flow, so you should check the settings that allow you to abdicate the use of cookies and check their cookies policies for these entities.

TYPES OF COOKIES USED:

The cookies can be differentiated and categorized of agreements with the various purposes that can be associated to them, regardless of whether they are third party cookies or own:

– SIGN-IN, AUTHENTICATION – When the user logs into the site with your account, these cookies store the associated ID number and login time in an encrypted form on your device, allowing you to browse the site or other pages opened in the browser without having to log in again every time you return to the site. This is a temporary cookie.

– PREFERENCES – This type of cookie saves preference settings, such as language or privacy settings, so they do not have to be reset each time you return to the site. By their nature, they are long lasting cookies.

– INFORMATION PROVIDED – These are the information that you want to provide during the use of the site, such as when you add products in a shopping cart. Cookies store these indications of desired products (as an example), so that you can finalize your purchase in an easy and fluid way. Since you can log out of the site so that it is possible to resume these options at the time of the new login, the storage of information will tend to be made through long-term cookies. Since you can log out of the site so that it is possible to resume these options at the time of the new login, the storage of information will tend to be made through long-term cookies.

– ADVERTISING ADDRESSED – It collects information about the use made of the site (articles viewed, clicks made, ads displayed), allowing to identify the interests of the user so that the publicity that is directed to him is in his best interest. This type of cookies can be used to help potential advertisers display ads of interest, in order to give the user a personalized experience during their visit to our site. These are long-lasting cookies, as they are stored so that they are read in a next view of the site.

– STATISTICS – Collect information able to measure the efficiency of the services provided and the commercial activity developed, for example by collecting the IP address of the visitors of the site and controlling their number of visits, all with a view to the development of statistics on the operations available to the user. Therefore, they are long lasting cookies.

– SAFETY – They tend to be long-lasting cookies since they are intended to avoid risks to the security of the site, namely acts of usurpation of identity in general. They can also be used to help determine the need to implement new security measures.

– PERFORMANCE, ANALYSIS – Try to understand if the resources available to the user are available to the good use of the site and, if the accessible tools, are the most suitable for this purpose; in favor of a continuous improvement of performance.

GOOGLE ANALYTICS:

This site uses Google Analytics’ analytics services provided by Google Inc. (“GOOGLE”). For this purpose, NATURAPURA uses GOOGLE JavaScript: a tool that uses cookies (in the categories “targeted advertising” and “statistics”) to store information about visitors to the site, relating to how – and from where – access to the same, periodicity, to analyze the type of use that is made. The collected information about your use of the site is sent to a GOOGLE server in the USA and stored there, and the process of processing this data is completed by compiling analytical reports on the use of the site. This information may not be transferred to unauthorized third parties or if the contrary does not result from applicable law, such as GOOGLE will not associate your IP address with any other data held by you.

You can disable this function by using an Add-on developed by GOOGLE to help you, for that purpose see the link: https://tools.google.com/dlpage/gaoptout?hl=None

INTEGRATION OF SOCIAL NETWORKS:

Our site integrates cookies from social networks, in particular from FACEBOOK, INSTAGRAM and PINTEREST, all identified through a logo / icon characteristic and publicly known. It is this interaction of users with logos / icons alluding to their social networks, which will represent the sharing of information with these third parties, establishing a direct link with their servers.

NATURAPURA has no power of disposition over how such social networks use the information provided by the user, namely using the technology of Plug-ins and cookies, so we recommend that you consult the privacy policies of each of the social networks involved to more information about how the data is collected and processed by them.

However, despite the fact that cookies are disabled and the Plug-ins may not be able to make the good use of the site impossible, this option can be made according to the settings / settings of each browser.

I WANT TO KNOW SOME TWO COOKIES USED:

The user can know some of the cookies used, right away, through the settings of your browser. You can also consult our table of cookies where we intend to identify some of the different types used on the site.

NEED MORE INFORMATION?

You may request such information as you may deem necessary regarding the processing and treatment of such information, and it may be advisable to charge a fee in the event of unreasonable or excessive requests. You can do this by sending an email to eshop@naturapura.pt or by calling (+ 351) 253 191 529.

For this purpose, NATURAPURA may require elements that prove the ownership of the personal data that it intends to exercise its rights (for example, the name, surname and signed copy of identification document may be requested).

You can also consult our Data Protection Officer.

Please see our TERMS OF USE here

See our DECLARATION OF PROTECTION OF PERSONAL DATA above.